CONSULTING SERVICES
Hire our IT Consulting Expert to provide you the Consultancy in implementing the Service Desk, EMS Tool, Remote Infra Support, and IT Asset lifecycle management systems. Our certified experts will perform ITIL Process Gap Analysis, Due-diligence, Project Management, and IT Best practices Implementations.
We are here to support your company in implementing cloud based IT Service desk tool with pre-configured Industry best practices which will facilitate the centralised management of IT issues and End users satisfaction. Our Enterprise EMS Solutions will support you in monitoring the health of your valuable IT Assets effectively and to report the performance through awesome Dashboards.
Have you struck with an IT issue and want Quick support? Our team of experts will support you in resolving the issue remotely at quick time. Your Data and Information remains secured. Just pay after issue resolved satisfactorily. We undertake to manage your IT Assets and Resources more effectively.
Our consulting services include setting up Service desk, Process for handling Service requests/ Incident and Problem Management, Developing SOP and Knowledge-base documents. Our executives are trained to adhere SLA Agreement strictly and deliver the services flawlessly. These are customizable services. Hence No fixed cost. mentioned here. Please touch base with us for Quotation.
IT CONSULTANCY SERVICES
ITIL PROCESS
CONSULTING SERVICES
Process driven technology is the key factor of success in an organisation. It is better to follow the proven best practices than re-inventing the wheel.
Our services include Analysing the currently followed procedures and processes, understanding the gaps with respect to globally followed best practices, Implementing the recommended processes,, training the team, continuous monitoring and doing corrective improvements.
REMOTE INFRA
MANAGEMENT
Why let your business users struck with an issue and waiting for technician to reach the onsite? Lets provide them an instantaneous remote support.
Our services include setting up the remote infra support team, integrating service desk and EMS Tools, Setting up KMDB and to train the team in preparing SOPs & FAQ, Setting up the tool to capture the screen , and setting up Executive wise performance Dashboards & Reports.
SERVICE DESK
IMPLEMENTATION
Service Desk is a Single point of contact that user has to approach for resolving their issues and Queries related to Infotech, HR and Accounts.
Our services include setting up Service desk tool (On-Premise/ Cloud), Automatic call Distribution, Multi level ticket handling, email alerts to inform the ticket progress, Quick call resolution techniques, User verification before sharing the sensitive information, dashboards and reports.
MANAGED IT SERVICES
We understand that driving the business is the primary objective of the Business owner. Not that of running behind resolving IT issues.
We undertake to manage your IT functions completely through our “Manage-IT” service portfolio. This includes managing your existing IT Infrastructure on adhering to signed SLA, Supporting new implementation/ Automation/ upgradation of IT Services, and sharing periodical status reports.
PROJECT MANAGEMENT
Projects are time bound activities where business wouldn’t afford the larger investments and involve permanent workforce.
Our services include collecting the business requirements, translate them into scope, Preparing Estimations, obtaining PGC approval, Documenting RAID & Mitigation, and managing the multiple vendors. We will ensure the delivery of service values, within agreed scope, cost and Schedule.
INFO SECURITY AUDIT
Business Information is an Asset and need to be maintain securely. Lets ensure our IT Infra is free from all the exposure to vulnerable and threats.
Our services include installation of antivirus, spam filters, firewall and many more security measures. We will implement password strength checking tool, revoking third party access to social networks, installing file protection techniques, patch update and package upgrades and many more.